Voice in Real Estate
A Contextual Chat with Home Buyers
Problem statement: A premium residential project’s show flat receives high footfall on weekends, elite profile of customers seated at lounge gets somewhat frustrated while awaiting their turn to be escorted by a sales manager
Strategy: What if voice assistant can have a pep talk with prospective customer waiting at lounge until a sales manager is available to take them on site tour?
VUI design: Build a useful, relevant and knowledgeable Alexa skill that not just has a chat with prospective customers, but can also engage people in the context of the project.
The Skill and device placement: An Alexa Skill was developed, completely packaged with information about the upcoming residential project. An Amazon Echo device along with a mini pull up poster was set up at waiting lounge to inform customers that they can converse with Alexa.
Outcome: Customers interacted with Alexa asking queries about the project, prices, schemes while waiting in the lounge area.
Overall reduction in frustration and increase in immersive brand experience.
Voice in BFSI
Put Alexa on Hold.
Problem statement: a leading insurance brand's call centre received over 30% call regarding help to fill out claim forms. An agent could take upto 20 minutes to help a customer, an expensive proposition.
Strategy - Why waste human time when a voice assistant like Alexa can do the job of helping customers fill a form.
VUI design: Put the power of the interaction to user by giving them the ability to pause interaction with Alexa when they are between filling answers on the form.
The Skill - in just 3 weeks, Agrahyah Technologies worked from conception to Voice User Interface (VUI) design, development, to implementation of the Alexa Skill.
> A step by step walk through on each field of the multiple page form. User can stop, repeat or resume at any point and put Alexa on hold.
> An inbuilt jargon buster to get clarity on insurance claim terminologies.
Outcome: There's a steady adoption of usage amongst the policy holders, and thus saving precious man hours at the call centre
Consulting Services in FMCG
Everybody Needs Protein
Problem statement: 60% of Indians are protein deficient and yet they perceive that protein supplements are only for children and professional body builders. A myth that’s holding back the country from being healthy, energetic and thus rendering us less productive.
What we did: help the brand to leverage digital technologies to unlock new sources of economic value created by changing culture in India and Bharat. And identify fertile opportunities to play and win differently.
How we did it: Development of strategic framework based on principles of Design Thinking. We were the catalyst to involve cross functional teams to break information silos, chalk out opportunities together, and table down insight using a Sprint like workshop.
> Break the entropy of thinking within the confines of the category.
> Identification of two new spaces for the brand to play a larger role in people’s life as an enabler who powers them with energy to achieve more.
People of Kazakhstan is missing out on globalization; read the story of how we helped them develop a strategy and even won a hackathon at Web Summit 2017 at Portugal.
Content Solution in Pharma
Helping Women Detect Thyroid Disorders
Challenge: Ignorance, myths and wrong perceptions cloud the vision of people who may have thyroid disorders. They are not actively seeking to find help.
Objective: Get women to rule out thyroid disorders by getting tested for symptoms - usually a 'lil bit' of weight gain
Strategy:. A quick, unexplained weight gain is the primary symptom of thyroid, so when women search online about weight loss, we intercepted them.
Our Solution: Seen in middle aged women’s radar during their digital journey which may correlate to symptoms caused by thyroid disorders. 60 different pieces of content across lifestyle, food, health and fitness seeded across the web through bloggers. Each one of them had the same central message – to rule out thyroid weight
Outcome: A formidable digital footprint that dominates the entire category and 10X increase in traffic to microsite.
Content Solutions in FinTech
Bring Leaders to a Leadership Concalve
Fintegrate Zone is a three day FinTech conference in Mumbai.
Objective: Attract senior members (not wannabes) from FinTech and BFSI industry to be part of FintegrateZone.
Challenge: Too many events and pop up shows compete for the mind space of Fintegrate’s audience.
Strategy: Differentiate FintegrateZone from the rest by articulating thoughts on leadership, futuristic thinking and how it is pushing the innovation envelope in BFSI and Fintech
Our Solution: 27 pieces of bespoken content inspired on what executives search online from the board spectrum of BFSI and FinTech crossed over with the agenda of FintegrateZone to create a mutual fit.
The articles were then distributed on both owned (blog) and published in leading online media magazines to attract the CXOs.
Results: 2X uplift in organic traffic than previous year. Increased participation by CXOs (80+)